Atreyu offers 2 levels of returns:
SIZE EXCHANGES & REFUNDS
US-Based Atreyu Customers Only / Effective: July 21st, 2020
You must request a size exchange or return within 7 days of your purchase. Additionally, the shoes must be returned in new and unworn condition. We are a fresh startup company with minimal backstock so we want to make each and every pair count!
Please submit a size exchange or return request here.
US-Based Atreyu Subscribers Only / Effective: Late August, 2020
With each new pair of subscription shoes you will receive a dedicated return label and a reusable poly bag for your previous/used pair. You will then have the option to either A) keep the shoes for personal use or B) send the shoes back to our HQ for redistribution. Once received, we will clean, sanitize, and donate the shoes to someone in need in the Austin, TX area.